YOUR CHALLENGE:
Project Delivery, Business Optimization and Governance
Effectively manage cross-departmental projects from ideation to completion, ensuring clear scope, solid planning, effective communication, stakeholder alignment, and making emphasis on measurable value realization.
Be an integral piece on shaping, enforcing and improving the internal processes of the EPMO.
Enforce and facilitate the adoption of EPMO processes, standards, and guidelines across teams.
Engage with stakeholders across the organization to understand the current operating model, systems and pain points, and identify areas for improvement.
Lead optimization initiatives, collaborating with stakeholders to identify improvement opportunities, diagnose processes, recognize bottlenecks to enhance business processes and workflows, improving quality and reducing waste.
Facilitate workshops with stakeholders and end-users to capture, document and prioritise business requirements using appropriate tools, templates and techniques.
Translate requirements into high-level and detailed solution designs, reviewing them with business and tech stakeholders to keep both aligned.
Support the development of business cases and cost-benefit analyses to support prioritisation and investment decisions.
Provide internal consultative services on specific activities such as process mapping, value stream mapping, process design, data collection methods, solution design, establishing performance standards/metrics.
Change Management & Adoption
Assist teams in adapting to new processes and act as a change manager to facilitate smooth transitions.
Plan and deliver change activities (stakeholder impact analysis, communications, training) so that new processes and solutions are adopted and sustained.
Conduct post-implementation reviews to measure the effectiveness of changes and confirm that expected benefits are realized.
AI-Enabled Ways of Working
Identify opportunities to apply AI and automation within business processes as part of optimization initiatives.
Identify opportunities to raise the productivity of the PMO, and champion responsible AI adoption across teams in line with company data privacy and security policies.
TO DO IT, YOU WILL NEED:
Bachelor’s degree in information technology, Business, (or equivalent qualifications/experience)
3+ years in a Project Manager, Business Analyst, Project Coordination, or Business Operations role, ideally with exposure to both project delivery and business analysis
Experience working within a technology environment and/or igaming is a must.
Experience supporting the delivery of mid to large scale projects utilising a range of methodologies Predictive, Agile, and/or hybrid methodologies, or structured project management practices.
Hands-on experience in requirements gathering, workshop facilitation, process mapping (e.g. BPMN) and solution design.
Strong understanding of, and practical experience applying, change management, continuous improvement and lean management principles.
Excellent analytical and problem-solving skills.
Strong interpersonal, communication and leadership skills, able to navigate and influence others from C-level down through all layers of the organization.
Proficiency with tools such as JIRA, Confluence, MS Excel, process mapping tools (e.g. Visio, Miro, Lucidchart) and project management tools.
Demonstrated hands-on use of generative AI tools (e.g. Claude, Microsoft Copilot, ChatGPT) to improve personal and team productivity, with strong prompting skills and an understanding of the limitations and responsible use of AI.
Experience with workflow automation tools (e.g. Power Automate, n8n, Zapier) is a plus.
Lean Six Sigma Belt, Value Stream Management or Lean Management certifications is a plus.
Project Management certification (CAPM, PMP, PRINCE2, ACP, PRINCE2 AGILE) and/or Business Analysis certification (CBAP, PMI-PBA) is a plus.
Knowledge of quality management standards (e.g. ISO 9001) is a plus.