VIP Costumer Support Representative
22 JUL 2026
VIP Costumer Support Representative We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those who aim to: Provide premium, high-level support to VIP clients via chat, email, phone (when needed); Ensure 24/7 coverage, specifically handling night shift operations; Respond to customer inquiries promptly and professionally; Resolve complex issues efficiently while maintaining VIP service standards; Escalate technical or high-priority cases to relevant departments when necessary; Monitor customer accounts and proactively identify potential issues; Meet KPIs related to response time, resolution time, and customer satisfaction; Adapt to rotating schedules, including weekends and holidays; Ensure smooth shift handovers between day and night teams.
Experience you’ll need to bring:
Previous experience in the iGaming industry or familiarity with it;
Upper-Intermediate level of English (written and spoken);
Fluent Spanish speaker;
3+ years of experience in customer support;
Experience handling live chat and email interactions will be considered an advantage.
It's a perfect match if you have those personal features:
Excellent organizational skills and ability to prioritize in order to meet deadlines;
Excellent teamwork skills with strong communication skills;
Ability to work in a fast-paced environment and under pressure;
Problem-solving skills.
