Customer Support Team Lead
27 FEB 2026
Customer Support Team Lead We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Oversee daily operations, ensuring agent productivity and adherence to schedules; Monitor agent performance, providing real-time support and feedback; Conduct regular team meetings for updates and training reinforcement; Ticket process in case of emergency; Handle escalated complaints and complex issues; Review customer interactions to maintain compliance with quality standards; Track key performance indicators (KPIs) such as response and resolution times; Lead or participate in projects to improve support operations; Manage project timelines and deliverables; Report on project progress and outcomes to senior management.
Experience you’ll need to bring:
1–2 years of proven experience in a leadership role within the gambling or customer support industry.
Proficiency in customer support tools and technology;
Analytical skills for data-driven strategic planning;
Knowledge of CS best practices.
It's a perfect match if you have those personal features:
Proven experience in a leadership role within the gambling industry;
Knowledge of industry regulations and best practices;
Excellent team player skills with strong communication skills;
Ability to work in a fast-paced environment and under pressure;
Problem-solving skills;
Strong leadership and team management skills;
Excellent communication and interpersonal abilities.