VIP Support Resource Agent

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in the iGaming and Entertainment industries — creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate a fast-evolving landscape, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to:

Handle multiple GEOs, ensuring smooth and consistent VIP service across all assigned regions;

 

Provide VIP support through live chat, email, and phone, maintaining high quality and fast response times;

 

Work in a rotating shift schedule, covering both day (13:00–22:00) and night (00:00–09:00) shifts;

 

Support the company’s multi-brand structure, switching between brands when needed to maintain workflow stability;

 

Assist internal teams during high-load situations to balance queues, manage urgent cases, and maintain SLAs;

 

Deliver accurate, client-focused communication while maintaining a professional VIP experience across all channels.

Experience you’ll need to bring:

6+ months of Customer Support experience, preferably within the iGaming industry;

 

Experience with ticketing systems (Intercom, Zendesk, Freshdesk, etc.) is a plus;

 

English level — Upper Intermediate (spoken and written);

 

Ability to efficiently handle routine tasks and meet deadlines;

 

Knowledge of Portuguese or Hindi will be considered a strong advantage.

 

It’s a perfect match if you have these personal traits:

Think creatively and approach challenges with innovation;

 

Show responsibility, empathy, and proactivity in problem-solving;

 

Stay flexible and adapt to a fast-paced, multicultural environment