VIP Reactivation Manager

VIP Reactivation Manager We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries. Perfect for those who aim to: Conduct outbound calls to reactivate inactive clients; Identify churn reasons and apply retention strategies; Present personalized offers, bonuses, and incentives; Execute outbound promotional campaigns aligned with marketing initiatives; Inform clients about promotions, special offers, and brand campaigns; Contact newly registered clients and support smooth onboarding; Educate clients on platform features, payment methods, and benefits; Handle callback requests and resolve client issues; De-escalate complaints and ensure client satisfaction; Support VIP operations during peak and high-load periods.