VIP QA Officer We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Monitor daily Customer Support and Account Managers’ interactions across chats, calls, and emails to ensure compliance with Growe’s quality standards and policies; Provide structured and constructive feedback to Customer Support agents and Account Managers based on Quality Assurance (QA) evaluations; Identify areas for improvement in agent performance and develop action plans to support continuous development; Create and maintain reports on key Quality Assurance metrics, such as customer satisfaction scores and resolution effectiveness; Collaborate with the Customer Support team and Account Managers to implement best practices and establish measurable performance goals; Work closely with leadership to refine QA standards and ensure alignment with company objectives; Contribute to the development and ongoing improvement of monitoring processes for Customer Support and Account Managers; Maintain up-to-date knowledge of Growe’s products and services to ensure accurate evaluations and feedback.
