VIP-manager We expect: Proven experience working with VIP clients in iGaming or related industries (mandatory) Fluent English (spoken and written) Native or fluent proficiency in one of the following: German/Portuguese/French/Italian/Polish/Greek Excellent communication skills and customer focus Experience with CRM systems, messengers, and email tools Strong sales, negotiation, and product presentation skills Ability to effectively manage a large client portfolio Proactivity, resilience, responsibility Flexibility to work non-standard hours and holidays
What
to do:
Communicate with VIP clients in multiple languages (English + German/Portuguese/French/Italian/Polish/Greek) across different channels
Manage a portfolio of 200–300 clients (active/inactive)
Promote company offers, bonuses, and products
Client retention and reactivation
Provide high-level personalized support
Prepare reports and analyze client activity