VIP Gamification Manager

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those who aim to:

Led the management and development of gamification mechanics for VIP players, generating and launching engaging concepts such as lootbox maps, mini-games, and scratch cards with both online and offline rewards;

 

Design and execution of VIP-focused tournaments, alongside managing CRM bonus campaigns and user communications to maximize engagement;

 

Continuously monitor campaign performance on a daily basis, driving iterative improvements, and optimize results through data-driven decisions;

 

Conduct in-depth analysis of user behavior and key product metrics, and extract actionable insights from each launch;

 

Implement deep segmentation of VIP players to deliver highly personalized gamification experiences;

 

Collaborate cross-functionally with VIP Account Managers, Product Content Managers, VIP CRM, Marketing, Design, Sponsorship, and Brand teams to ensure seamless execution and alignment.

Experience you’ll need to bring:

Proven experience as a CRM, Retention or Gamification Manager in Online Gambling products;

 

Experience with different CRM systems is a must (Smartico etc);

 

Work experience with VIP audience;

 

Focus on user acquisition, engagement, retention, and loyalty (B2C);

 

Experience with user segmentations;

 

Experience with analytics tools;

 

Experience working with cross-functional teams;

 

Fluent in setting up bonus offers (free spins, cashbacks, deposit bonuses);

 

English - Upper-Intermediate or higher;

 

Spanish will be a plus.

 

It's a perfect match if you have those personal features:

Friendly, professional, and result-oriented mindset;

 

Curiosity and attention to details;

 

Proactivity, ability to test ideas and iterate.