VIP Customer Support Representative

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries. Perfect for those who aim to:

Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation;

 

Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;

 

Assist with issues related to deposits, withdrawals, and other payments;

 

Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;

 

Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

Experience you’ll need to bring:

0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);

 

English proficiency at an Intermediate level or higher;

 

Proficient knowledge of customer service, and standard practices and procedures;

 

Knowledge of sales principles and methods;

 

Able to maintain customer confidentiality.

 

It's a perfect match if you have those personal features:

Excellent verbal and written communication skills;

 

Attention to detail;

 

Problem-solving skills.