VIP CS Reactivation Manager

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client is an international online gaming company offering sports betting and casino services, with a strong position in Latin America. The company’s strategic focus is on delivering a high-quality, personalized gaming experience by leveraging advanced technology and localized services tailored to regional player preferences. They develop and launch their own Casino Games and operate proprietary CRM, Customer Support, and Back-office platforms. Perfect for those who aim to:

Identify inactive / churned VIP players and segment them strategically;

 

Contact players via phone, email, and messaging channels;

 

Build and maintain strong relationships with high-value clients;

 

Present tailored offers, bonuses, and promotions;

 

Monitor player activity and adjust reactivation approach accordingly;

 

Track KPIs: reactivation rate, retention rate, revenue recovery;

 

Analyze churn reasons and provide feedback to management;

 

Work closely with VIP Account Managers for smooth handover of reactivated players.

Experience you’ll need to bring:

Fluency in Brazilian Portuguese (mandatory), Spanish will be benefit;

 

Good command of English (written and spoken);

 

Experience in iGaming / fintech / online services (preferred).

 

It's a perfect match if you have those personal features:

Strong sales, negotiation, and communication skills;

 

Analytical mindset with ability to interpret client data;

 

Results-driven with strong focus on revenue and retention;

 

High level of responsibility and professionalism.