iGBA
VIP CRM Manager

VIP CRM Manager

16 OCT 2025

VIP CRM Manager We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Prepare a strategic monthly calendar for Casino and Sports customers; Analyze player behaviours and create segmentations and personalized offers; Plan, execute, and optimize campaigns for upselling, retention, and reactivation; Collaborate with content, design, and product teams to deliver promotions; Manage communications across email, SMS, push notifications, and in-app messages; Identify key sports and casino events and align them to promotions; Track and report key performance metrics (retention, reactivation, churn, ARPU, campaign conversion); Perform A/B testing and hypothesis testing to improve CRM performance.

Experience you’ll need to bring:
2+ years of experience in a CRM within the iGaming industry;
 
Experience managing VIP segments and executing high value retention strategies;
 
Proficiency in CRM tools, marketing automation platforms, and performance tracking tools;
 
Experienced in data analysis and translating insights into actionable strategies for CRM initiatives;
 
Advanced English level;
 
A good understanding of player behavior is a strong advantage.
It's a perfect match if you have those personal features:
Attention to detail;
Strong communication and presentation skills;
 
Strong analytical and data interpretation skills with the ability to make strategic decisions based on data;
Problem-solving skills.