VIP Account Manager

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to:

Manage and build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;

 

Act as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;

 

Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;

 

Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;

 

Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;

 

Collaborate with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;

 

Ensure all interactions with VIP customers comply with gaming regulations and company policies;

 

Track and maintain KPIs monthly and quarterly to ensure consistent personal and departmental performance.

Experience you’ll need to bring:

Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;

 

Understanding of iGaming Industry KPI metrics and terminology;

 

Analytical mindset with the ability to interpret data and trends;

 

Mandatory native English speaker;

Proficiency in using customer relationship management (CRM) software, communication software and other related tools;

 

Regulatory compliance knowledge would be a plus as we work with sensitive information;

 

Ability to work flexible hours to accommodate VIP customers.

 

It's a perfect match if you have those personal features:

Excellent negotiation skills;

 

Excellent communication and interpersonal skills;

 

Customer-centric mindset.