VIP Account Manager
03 MAR 2026
Vip Account Manager - Role Overview The VIP Account Manager will play a key role in driving revenue performance within Sway Gaming’s high-value player segment.
This is a commercially focused position responsible for proactive account growth, upselling, cross-selling, and structured retention activity. The role operates as part of the Malta-based VIP team and contributes directly to achieving revenue and lifetime value targets set by the Head of VIP.
Key Responsibilities
Own and grow a defined portfolio of VIP players, with clear monthly revenue and activity targets.
Actively drive deposit uplift, cross-product engagement (Casino/Sportsbook), and long-term value growth.
Execute structured outbound engagement (calls, messaging, campaigns) to maximise player activity and retention.
Identify commercial opportunities within the VIP segment, including high-potential accounts and reactivation cases.
Collaborate with CRM and BI to optimise offer strategy, bonus structures, and segmentation logic.
Ensure disciplined bonus control and ROI awareness across all VIP activity.
Monitor competitor positioning and market trends affecting VIP player behaviour.
Maintain full compliance with responsible gaming, AML, and regulatory standards.
Provide regular reporting on revenue performance, churn risk, and pipeline opportunities.
Required Experience & Skills
2+ years of experience in a VIP, Sales, or High-Value Account Management role within iGaming.
Strong commercial acumen and proven track record of meeting or exceeding revenue targets.
Experience working with tiered VIP programs and high-value customer lifecycle management.
Comfortable working with performance metrics such as ARPU, GGR, NGR, churn rate, and bonus efficiency.
Strong negotiation and influencing skills.
Data-driven mindset with the ability to interpret performance reports and act accordingly.
Fluency in English; German language skills are considered a strong advantage.
What We Are Looking For
A commercially ambitious individual who thrives in a target-driven environment.
Someone confident in proactive outbound communication and revenue ownership.
A disciplined operator who understands margin control, bonus efficiency, and ROI impact.
A team player who can align closely with the Head of VIP and broader commercial leadership.
Department
Sway Gaming
Locations
Malta