iGBA
VIP Account Manager (Acquisition)

VIP Account Manager (Acquisition)

25 SEP 2025

VIP Account Manager (Acquisition) We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Build and maintain strong, personalized relationships with VIP clients to ensure high levels of satisfaction and loyalty; Act as the primary point of contact for assigned VIPs, addressing their inquiries, needs, and concerns promptly; Provide tailored gaming experiences, including customized promotions, bonuses, and exclusive offers based on individual VIP preferences; Coordinate with internal teams to deliver premium services, including priority withdrawals, bespoke event invitations, and luxury rewards; Develop and implement strategies to retain VIP clients, minimizing churn through proactive engagement and loyalty initiatives; Monitor VIP account activity to identify opportunities for increased engagement or to address potential dissatisfaction; Track key performance indicators (KPIs) such as VIP betting activity, lifetime value, and retention rates; Provide regular reports to management on VIP account performance, including revenue contributions and engagement metrics.

Experience you’ll need to bring:
2-3 years of experience in a client-facing role within the gaming, casino, bookmaker, or luxury hospitality industry, with at least 1 year focused on managing high-net-worth or VIP clients;
 
Proven track record in building and maintaining long-term relationships with high-value clients, demonstrating success in client retention and satisfaction;
 
Experience in account management or customer relationship management (CRM), preferably in a gambling or betting environment, with a focus on personalized service delivery;
 
Demonstrated ability to meet revenue and performance targets, including increasing client engagement, lifetime value, or revenue contribution from VIP accounts.
 
It's a perfect match if you have those personal features:
Excellent negotiation skills;
 
Excellent communication and interpersonal skills;
 
Customer-centric mindset.