Technical Support Agent - We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent.
We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to:
Work closely with business units and technical teams to clarify requests and track task progress;
Monitor Grafana boards to assess system performance and detect potential issues;
Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;
Record incidents in JSM/Jira in compliance with established workflows;
Handle support tickets, ensuring they are updated regularly and resolved promptly;
Escalate incidents when required, adhering to internal protocols;
Draft and deliver notifications about scheduled or unscheduled technical activities.
Experience you'll need to bring:
Solid knowledge and experience with OpenSearch/Elastic Search and Grafana;
Proficiency in Atlassian Jira (ticket management);
Experience with PagerDuty or similar systems;
Familiarity with Rancher;
Experience with logging, managing, and resolving incidents;
Excellent level of English (verbal and written);
Experience with escalation procedures.
It's a perfect match if you have those personal features:
Resilience under high-pressure conditions;
Teamwork skills with the ability to work independently within their area of responsibility;
High level of communication;
Analytical thinking and a proactive approach to problem-solving.