Technical CRM Manager

Our vision, to be the world’s most used digital comparison service, delivering value and simplicity to millions. We drive growth through data-driven affiliate marketing built for performance from day one. Every campaign is measurable, optimised in real time, and designed to scale. With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge. We drive confident decisions and growth in regulated and high-growth sectors. We’ve helped ambitious brands grow faster, smarter, and globally.

The Role:

 

Our CRM team is growing. We’re looking for a Technical CRM Manager to join our affiliate marketing business in London.

 

This is an opportunity for someone with strong Salesforce Marketing Cloud (SFMC) experience, including HTML, SQL queries, and AMPscript, to support the team in delivering a customer-centric, automated experience across email, SMS, and messaging channels.

 

In this role, you’ll take ownership of SFMC and its wider ecosystem, including tools such as SparkPost, Email on Acid, SMS integrations, and Rebrandly. You’ll act as the key point of contact for engineering on system and data-led projects, including transactional APIs and integrations with BigQuery, Cake, ZeroBounce, and GCP.

 

You’ll lead the end-to-end delivery of CRM initiatives that rely on data and systems. This includes training and supporting the wider team, maintaining data quality and compliance, managing automations and integrations, overseeing IP warm-ups, and building new HTML templates.

 

You’ll also play a key role in data schema projects, complex automation builds, landing pages, and preference management.

 

If you’re hands-on, data-driven, and comfortable operating at both a strategic and execution level, we’d like to hear from you.

 

Key Responsibilities:

 

Overall management of all CRM-related systems

 

Ownership of all data and compliance activities across CRM systems

 

Supporting the CRM team with troubleshooting, training, and complex journey builds

 

Managing new IP warm-ups

 

Leading the migration to SFMC

 

Acting as the data lead within the CRM team, working closely with engineers on a new data schema

 

QA for all data-related changes and system updates

 

Monitoring all customer interactions

 

Troubleshooting automation, journey, and HTML rendering issues

 

Developing new HTML templates

 

Launching SMS and potentially WhatsApp within SFMC

 

Working cross-functionally with Analytics, Product, and Technology teams to deliver effective, timely campaigns

 

Developing and managing campaign audiences

 

 

About You:

 

Experience working in a target-driven, revenue-focused environment

 

Expert-level knowledge of Salesforce Marketing Cloud (SFMC)

 

Strong data skills, including SQL and data quality control

 

Good working knowledge of HTML for email

 

Strong working knowledge of AMPscript

 

Experience managing multiple priorities and adapting to changing requirements at short notice in a fast-paced environment

 

Ability to work to tight deadlines, both independently and under pressure, to deliver results for stakeholders

 

Confident collaborating across departments and building strong cross-functional relationships

 

Ability to make sound, logical decisions and drive projects through to completion

 

Commercially minded, data-literate, and highly analytical, with the ability to use raw data to generate insights and inform decisions

 

You thrive when working as part of a team

 

Comfortable in a fast-paced environment

 

Have excellent written and verbal English skills

 

Last but not least, you’ll have no ego!

 

What You’ll Get

 

Competitive Base Salary

 

Company Bonus Scheme

 

Hybrid Working (3 days in office)

 

Private Health Care (Bupa)

 

Travel Insurance

 

Market Leading Training Programme

 

Recognition & Reward Scheme

 

Annual Company Conference (previous destinations Vienna, Bologna, Dubrovnik and Thessaloniki)

 

Regular Happy Hour / Team Lunches

 

Free Coffee, Drinks & Snacks

 

What’s the next step?

 

Our hiring process ensures we're recruiting the right people for the role. We ensure that people are as suitable for us as we are for them.

 

If you like the sound of what we're all about at Quantum and want to join a team where you can make an impact, please apply or contact us at careers@quantum.media.

 

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