Senior Operations Manager

You'll optimize and coordinate processes across operational functions, ensuring transparency, cost-efficiency, timely delivery, and a strong internal client experience. If you thrive in cross-functional environments, can turn process chaos into structured execution, and see operations as a driver of business value - this role is your opportunity to lead meaningful change and raise the operational bar. Remote

Full-time | Operations

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job description

WHAT YOU’LL DO:

Create, optimize, document and maintain operational processes. Drive continuous process improvement using data, automation, and AI-driven tools. Implementation, monitoring, and improvement of business process efficiency metrics. Support and improve projects, dashboards, workflows in Jira. Coordinate projects aimed at improving operational efficiency (incl. planning, execution and evaluation). Build and refine cross-functional alignment between business units and operational teams, breaking down silos and ensuring coordinated execution and delivery. Ensure consistent and high-quality execution of service delivery models across operational teams, with a focus on SLA compliance, clear ownership, and expected outcomes. Manage some operational budgets and optimize expenses.

WHAT WE EXPECT FROM YOU:

5 + years of operations management or project management.

Hands-on experience building, documenting, and improving business processes - making them clear, efficient, and consistent.

Strong collaboration skills - able to align and coordinate work across different teams and departments.

Proven ability to drive change and introduce new ideas, even without direct authority.

Analytical mindset - able to turn data and operational challenges into clear, practical solutions.

Advanced Google Sheets or Excel skills (formulas, pivot tables, basic automation).

Experience building reports and tracking systems.

Strong experience working with Jira is a plus.

Upper-Intermediate English level.

Will be a plus:

Experience working cross-functionally with Finance to drive operational efficiency.

Do you want to know some details about this position?

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YOUR JOURNEY WITH US:

Step 1: Pre-screen.

Step 2: Interview.

Step 3: Final interview.

Step 4: Reference check.

Step 5: Job Offer!

28 business days of paid off.

Flexible hours and the possibility to work remotely.

Medical insurance and mental health care.

Compensation for courses, trainings.

English classes and speaking clubs.

Internal library, educational events.

Outstanding corporate parties, teambuildings.

WHAT WE OFFER:

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