iGBA
Senior Operations Manager

Senior Operations Manager

19 OCT 2025

Senior Operations Manager job description WHAT YOU’LL DO: Create, optimize, document, and maintain operational processes. Drive continuous process improvement using data, automation, and AI-driven tools. Implement, monitor, and improve business process efficiency metrics. Support and improve projects, dashboards, and workflows in Jira. Coordinate projects aimed at improving operational efficiency (including planning, execution, and evaluation). Build and refine cross-functional alignment between business units and operational teams, breaking down silos and ensuring coordinated execution and delivery. Ensure consistent and high-quality execution of service delivery models across operational teams, focusing on SLA compliance, clear ownership, and expected outcomes. Manage operational budgets and optimize expenses.

WHAT WE EXPECT FROM YOU:
5+ years of operations management or project management.
Hands-on experience building, documenting, and improving business processes — making them clear, efficient, and consistent.
Strong collaboration skills — able to align and coordinate work across different teams and departments.
Proven ability to drive change and introduce new ideas, even without direct authority.
Analytical mindset — able to turn data and operational challenges into clear, practical solutions.
Advanced Google Sheets or Excel skills (formulas, pivot tables, basic automation); experience building reports and tracking systems.
Strong experience working with Jira is a plus.
Upper-Intermediate English level.
SOFT SKILLS:
Well-developed communication and negotiation skills. You can find a common language with any person. You know how to ask questions that help uncover real needs regardless of how the request sounds.
Ability to work in conditions of uncertainty and a rapidly changing environment. You like challenges and know how to tame chaos.
You know how to do things quickly and efficiently. You don’t try to do it “perfectly, but never.”
Customer-focused mindset with a track record of delivering value and satisfaction across diverse client profiles.
Hard-working and passionate about what you do.
Honesty, responsibility, integrity, and openness.
Do you want to know some details about this position?
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YOUR JOURNEY WITH US:
Step 1: Pre-screen with recruiter.
Step 2: Interview with the hiring manager.
Step 3: Final interview.
Step 4: Reference check.
Step 5: Job Offer!
28 business days of paid off.
Flexible hours and the possibility to work remotely.
Medical insurance and mental health care.
Compensation for courses, trainings.
English classes and speaking clubs.
Internal library, educational events.
Outstanding corporate parties, teambuildings.
WHAT WE OFFER:
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For CV / career questions
cv@boosta.co
For all other questions
pr@boosta.co