Research Analyst About Us: Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. Betting Hero partners with top sports betting and online gambling operators across hundreds of venues spanning the U.S. Betting Hero has helped over 500,000 customers at events nationwide register, deposit, and bet on legal U.S. online sports books and casinos. Betting Hero has experienced exponential growth and we are seeking the next class of Heroes to join our family!
Job Summary
The Research Analyst is responsible for the implementation and execution of testing and research projects and contracts. This role collaborates closely with the Project Manager and Senior Director of Product & Research to develop, manage, and execute research strategies and ensure high-quality project delivery.
Key Responsibilities
Coordinate internal teams and external contractors to ensure seamless execution of research and testing projects
Manage and maintain a comprehensive database of testers
Handle tester payments and ensure timely compensation
Participate in client calls and assist with communications as needed
Consolidate and analyze data results and project metrics for internal and external reporting
Deliver projects on-time, within scope, and within budget
Monitor resource availability and ensure proper allocation
Develop and maintain detailed project plans to track progress and timelines
Use verification methods to manage changes in project scope, schedule, and costs
Track and measure project performance using tools, systems, and KPIs
Report progress and escalate issues to management when necessary
Build and maintain relationships with third-party vendors and contractors
Qualifications
Self-motivated with a strong drive to succeed
Solid understanding of iGaming and Sports Betting products
Excellent verbal and written communication skills
Strong sense of social awareness and professional presence
Results-oriented with a proactive and analytical mindset
Highly organized and detail-oriented
Open to coaching and constructive feedback
Strong team collaboration skills
Experience in customer service or client-facing roles
Effective problem-solving abilities
Able to work efficiently under pressure
Strong client and account management capabilities
Willingness to work occasional weekends and evenings
Betting Hero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.