QA & Training Lead (Customer Support) We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that wrk and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Define and implement QA frameworks, policies, and best practices tailored to gambling regulations and compliance; Ensure testing and quality standards meet regulatory requirements (e.g., RNG certification, responsible gaming, AML/KYC flows); Lead, mentor, and grow a team of QA and trainers across multiple regions in the customer support department; Allocate resources effectively between projects (casino, sportsbook, payments, CRM, etc.); Provide training on tools, methodologies, and compliance standards relevant to gambling products; Ensure thorough testing of payment gateways, bonus systems, game mechanics, RNG fairness, and user journeys; Monitor test coverage and ensure defects are tracked, prioritized, and resolved before release.
