Payments Monitoring Specialist

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to:

Monitor real-time payment traffic in shift mode (including night shift), handling emergency alerts;

 

Reroute traffic fast and accurately according to instructions and the current state of payment providers;

 

Control the quality of cashier setup across regions;

 

Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve the issue;

 

Document changes on the payment provider's side and internal distribution (cashier, including buttons order, providers distribution, on\off, payment flows, etc.);

 

Deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc.;

 

Announce critical changes in payment flow, closed shift report.

Experience you’ll need to bring:

Experience at the same position or in Fintech\PSP (or candidates without experience but with a desire to learn quickly);

 

English at an Intermediate level; Advanced Excel and other MS Office software user;

 

Understanding of online payments technical integrations, funnels, flows;

 

Experience in written and oral communication with foreign customers or partners;

 

Understanding of payment and transactional systems and services;

 

Experience in working with Grafana and Tableau is a plus.

 

It's a perfect match if you have those personal features:

Attention to details;

 

High level of communication skills;

 

Multitasking, quick task execution;

 

Good team player;

 

Ability to perform own activity without supervision;

 

Ability to communicate with partners independently.