Perfect for those who aim to:
Make sure that payment methods work properly, escalate issues to respective providers and teams;
Monitor and analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
Review and create backup/contingency and emergency plans;
Create monitoring guidelines and procedures for monitoring and support teams;
Report daily and weekly payments activities and issues to the Head of Operations;
Assist with the integration of new payment providers/methods;
Suggest product/flow improvements (e.g. validation fields, placeholders on forms);
Handle requests from customer support and VIP payment delays/issues;
Test new payment methods integrations/deployments;
Work with BI team to create predictive analytics models to forecast multifactor hypothetical scenarios;
Lead and manage the payments operational specialists.
Experience you’ll need to bring:
3+ years as a billing/payments manager/specialist in online payments (iGaming industry is preferable);
Confident in dealing with numbers and processing of financial/transactional information;
Advanced-level user of Microsoft Excel;
Good understanding of online payments technical integrations, funnels, flows;
Experience in written and oral communication with foreign customers or partners;
Deep understanding of payment and transactional systems and services;
Upper-Intermediate English proficiency.
It's a perfect match if you have those personal features:
High communicational and organizational skills;
Attention to detail and problem-solving skills;
Ability to independently organize your work;
Highly analytical and empowered to make and own decision.
