Outbound Call Center Agent We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
Initiate outbound calls to potential and existing users to promote our products, services, or ongoing campaigns;
Persuade users to take desired actions such as completing registrations, returning to the platform, or making deposits;
Reconnect with inactive users by offering relevant promotions, updates, or tailored communication;
Maintain a warm, professional, and proactive tone across all customer interactions;
Handle objections with confidence and empathy, providing accurate information and solutions;
Escalate complex or sensitive situations to the appropriate teams as needed;
Participate actively in training sessions and meetings to stay updated on product features, compliance, and communication techniques;
Support broader CRM and Marketing efforts by executing campaign-specific outreach;
Align with Customer Support and Marketing on messaging, tone, and timing;
Share insights gathered during calls with internal teams to inform improvements.
Experience you’ll need to bring:
Place outbound calls using scripts or tailored pitches, effectively presenting features, benefits, and offers;
Actively promote our services to drive engagement, registration, and user activity;
Provide clear, empathetic, and effective responses to inquiries, feedback, or concerns;
Accurately record call outcomes, feedback, and follow-ups in the CRM system or database;
Meet or exceed targets related to call volume, conversion rate, and campaign KPIs;
Work closely with internal teams to adjust messaging and strategy based on user behavior and campaign goals.
It's a perfect match if you have those personal features:
Previous experience in outbound calling, telemarketing, telesales, or customer re-engagement roles;
Background in customer service is a plus, especially in fast-paced or metric-driven environments;
Familiarity with CRM systems, call-tracking tools, and customer data logging;
Demonstrated ability to achieve performance targets in a structured environment;
Knowledge of the customer lifecycle and understanding of sales/retention funnels.