Night Shift Customer Support Agent

From marketing and player acquisition to retention and VIP management, Sway delivers end-to-end strategies that fuel growth, loyalty, and performance. With a team of specialists and an unapologetically fresh approach, Sway is where bold ideas meet next-level execution.

About Traffic Label

 

Traffic Label is a fast-growing, data-driven technology company operating in the iGaming and affiliate marketing space, building scalable products focused on performance, analytics, and automation across global markets.

 

Role Overview

 

As a Customer Support Agent, you’ll be the first point of contact for our players and customers. You’ll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.

 

Key Responsibilities

 

Respond to customer queries via phone, email, and live chat

 

Handle large call volumes efficiently while maintaining quality communication

 

Troubleshoot account or platform issues and guide users through solutions

 

Escalate complex cases to relevant departments when needed

 

Ensure a consistently high level of service and professionalism

 

What Skills & Experience

 

Previous customer support or contact centre experience preferred

 

Excellent spoken and written English; additional languages are an advantage

 

Strong communication, patience, and problem-solving skills

 

Ability to work flexibly in a shift environment (including nights and weekends)

 

A positive attitude and desire to be part of a growing, fast-paced team

 

What We Offer

 

A key role within a fast-moving iGaming brand backed by an established group

 

Open, creative environment with the autonomy to experiment and innovate

 

Clear opportunities to grow as the company scales

 

Competitive salary package and growth opportunities within the Traffic Label Group network

 

Flexible working hours built on trust and autonomy, supporting a healthy work-life balance

 

Option to work remotely at times during the year, in line with company policy

 

Regular team events, outings, and celebrations

 

Collaborative culture that values input from across teams

 

Department

Sway Gaming

Locations

Malta