iGBA
KYC Quality Assurance Team Lead

KYC Quality Assurance Team Lead

29 SEP 2025

KYC Quality Assurance Team Lead We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Conduct audits and quality checks of KYC processes, analyze findings, and implement corrective and preventive measures; Develop and implement KYC quality standards, procedures, and best practices; Ensure compliance with internal policies, regulatory requirements, and audit recommendations; Prepare reports on KYC process quality, approval/decline trends, and workload, providing recommendations for optimization; Manage the Quality Control team, including task allocation, goal setting (OKRs/KPIs), and staff development; Organize training, mentoring, and onboarding to support team growth and skill development.

Experience you’ll need to bring:
3+ years of experience in KYC/AML operations, compliance, or quality control within financial services, iGaming, fintech, or related industries;
 
Proven experience in KYC process quality assurance, including audits, gap analysis, and process improvements;
 
Strong understanding of global KYC/AML regulations and their operational application;
 
Experience leading and developing teams, setting goals, conducting performance reviews, and coaching;
 
Skilled in analyzing KYC data, preparing reports, and providing actionable recommendations;
 
Excellent communication and collaboration skills, including reporting QA results to senior leadership and cross-functional teams;
 
English level - Advanced.
 
It's a perfect match if you have those personal features:
Strong attention to detail and accuracy;
 
Analytical mindset with problem-solving skills;
 
Leadership qualities with the ability to mentor and motivate a team;
 
Clear and confident communication skills;
 
Adaptability in a fast-changing environment;
 
High sense of responsibility, integrity, and confidentiality.