Helpdesk Specialist

Helpdesk Specialist Join our team as a Helpdesk Specialist and take ownership of the IT backbone of our office. We're a fast-moving, dynamic team that doesn't sit around. If something needs to be done - we do it. If it's formally outside our scope but we can make it better - we still do it. That's how we work, and that's the kind of person we're looking for. This isn't a role where you'll spend your day rebooting printers. Our work is about access management, accounts, hardware, migrations, and security. You'll be the person who makes sure new employees have everything they need from day one, the infrastructure stays clean and secure, and complex migrations go through without surprises. Kyiv Full-Time | Helpdesk Apply job description WHAT YOU’LL DO: Support users in resolving common technical L1 issues with operating systems (Windows/macOS/Linux Desktop), access permissions, printers, networks, etc. Handle support requests via Jira and Slack. Set up, track, inventory, and distribute hardware (laptops, peripherals). Analyze and resolve incidents independently, escalating only when truly blocked. Maintain the video surveillance system (cameras, archiving, access management). Administer user accounts (Google Workspace, Slack, VPN, Amazon, Cloudflare). Work with FreePBX (Asterisk): configure, monitor, and support telephony. Monitor and configure email infrastructure: DNS, MX, SPF, DKIM, DMARC. Manage Mikrotik devices (routing, VLAN, VPN, Wi-Fi access points). Perform data backups and work with LDAP / Simple AD. Maintain and continuously improve technical documentation and the internal knowledge base. Onboard and offboard employees (accounts, hardware, access provisioning/revocation). Proactively identify recurring issues and propose long-term solutions instead of repeating the same fixes. Monitor system health and respond to alerts before users report problems. Participate in IT-related projects (migrations, rollouts, infrastructure improvements).