Head of VIP
30 MAR 2026
Head Of Vip - This is a new iGaming project launching on a proprietary in-house platform developed by a team with deep expertise in iGaming.
The platform was built by a team with nearly 10 years of hands-on experience in iGaming operations, including working with solutions such as SoftSwiss and other platforms. After years of using ready-made solutions, the team developed its own platform and is now launching a new brand on top of it. We are looking for an experienced Head of VIP to build and lead a high-performing team of VIP Managers, maximize LTV of key clients, and elevate service standards across the VIP segment. Remote
Full-Time | Head of VIP
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job description
WHAT YOU’LL DO:
Strong leadership and team management skills. Deep analytical skills with a focus on financial and performance metrics (LTV, Churn, NGR). Experience in building and optimizing processes (onboarding, escalation, communication flows). Ability to motivate, develop, and coach a team. Proactive approach to problem-solving and decision-making. High level of stress resistance and conflict resolution skills. Understanding of high-roller client behavior.
WHAT WE EXPECT FROM YOU:
Build and manage a team of VIP Managers (hiring, training, motivation, performance evaluation).
Define, implement, and monitor team KPIs (Retention Rate, LTV, deposit activity, NGR per VIP).
Analyze VIP segment performance and prepare regular reports for management.
Optimize and standardize VIP client service processes (communication, escalation, conflict resolution).
Develop and implement retention and growth strategies for high-roller players.
Collaborate closely with Marketing, Product, Analytics, and Finance teams to achieve business goals.
Work directly with key and high-priority VIP clients.
Manage and control the budget for bonuses and VIP events.
Do you want to know some details about this position?
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YOUR JOURNEY WITH US:
Step 1: Pre-screen.
Step 2: Test task.
Step 3: Interview.
Step 4: Final interview.
Step 5: Reference check.
Step 6: Job Offer!
28 business days of paid off.
Flexible hours and the possibility to work remotely.
Medical insurance and mental health care.
Compensation for courses, trainings.
English classes and speaking clubs.
Internal library, educational events.
Outstanding corporate parties, teambuildings.
WHAT WE OFFER:
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