Head of VIP

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms. Perfect for those who aim to:

Build and manage VIP lifecycle journeys (retention, reactivation, loyalty growth);

 

Develop and execute a comprehensive VIP strategy;

 

Lead and scale the VIP management team;

 

Define segmentation strategy for high-value players;

 

Optimize VIP bonus models, rewards, and loyalty programs;

 

Monitor and improve key KPIs: VIP LTV, ARPU, Retention Rate, NGR, churn;

 

Ensure high-quality personalized communication across channels;

 

Collaborate closely with CRM, BI, Marketing, and Product teams;

 

Control VIP budgets and ensure ROI-positive bonus allocation.

Experience you’ll need to bring:

5+ years of experience in iGaming;

 

3+ years of experience in VIP management or high-value player retention;

Proven experience managing VIP teams;

 

Strong understanding of player segmentation and monetization strategies;

Experience working with bonus cost optimization and ROI modeling;

 

Strong analytical skills and data-driven mindset;

English level - at least Upper-Intermediate;

 

Spanish - will be a plus.

It's a perfect match if you have those personal features:

Commercially driven and revenue-focused mindset;

 

Strong leadership and motivational skills;

Exceptional communication and interpersonal skills;

 

High level of emotional intelligence;

Proactive and solution-oriented;

 

Ability to manage high-pressure situations;

Strong ownership and accountability.