WHAT WE EXPECT FROM YOU:
Leadership & Management: Ability to lead three units (Support, Sales, Freelancers Operations), including TLs and sub-TLs.
Customer Operations Expertise: Experience in driving Support and Sales teams towards excellent client satisfaction and conversion growth.
Freelancer Lifecycle Management: Proven track record of managing freelancer function, ensuring quality and availability of supply.
Process Optimization & Cross-Functional Thinking: Skilled in aligning workflows between customer-facing and supply-side teams, eliminating bottlenecks and introducing efficiency.
Data-Driven Decision Making: Strong analytical ability to monitor KPIs (CSAT, product quality, sales performance) and use insights to improve performance.
Communication: Excellent stakeholder management skills - from motivating internal teams to negotiating with peer teams.
Innovation & Adaptability: Comfortable implementing new tools (e.g., AI in support, automated grading, CRM optimizations) and adapting to changing market needs.
Strong Leadership: Ability to inspire and motivate a team, leading by example and fostering a positive work environment.
Strategic & Analytical: Able to balance short-term KPIs with long-term growth initiatives.
Adaptability: Ability to quickly adapt to new challenges, such as the integration of AI and the development of new processes.
Proactive: A self-starter who can anticipate potential issues and address them before they escalate.
Customer- & Quality-Oriented: Keeps both sides (client experience and freelancer output) aligned to ensure profitability and retention.
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YOUR JOURNEY WITH US:
Step 1: Pre-screen.
Step 2: Interview.
Step 3: Final interview.
Step 4: Reference check.
Step 5: Job Offer!
28 business days of paid off.
Flexible hours and the possibility to work remotely.
Medical insurance and mental health care.
Compensation for courses, trainings.
English classes and speaking clubs.
Internal library, educational events.
Outstanding corporate parties, teambuildings.
WHAT WE OFFER:
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For CV / career questions
cv@boosta.co
For all other questions
pr@boosta.co
