Head of Retention We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
Develop and lead the CRM strategy, ensuring our clients are at the center of everything we do;
Manage and scale a talented, experienced CRM team, aligning daily operations with strategic objectives;
Deliver regular reports on CRM performance and KPIs, providing data-driven insights that support decision-making and strategy refinement;
Communicate the success of the strategy and team by providing analytical data that facilitates informed decision-making and strategic refinement;
Analyze data to identify growth opportunities - whether that’s boosting sales, driving upsells, or retaining top clients through customized marketing campaigns and VIP offers;
Foster innovation by implementing new mechanics such as gamification, quests, and tournaments, continuously adapting strategies to rapidly changing market conditions;
Collaborate closely with other departments to deliver exceptional experiences for high-value clients.
Experience you’ll need to bring:
At least 1 year in a leadership position (e.g., lead or head role), managing teams of 6+ people with the ability to inspire and motivate them to achieve goals and deliver exceptional results;
5+ years of experience in CRM-related roles, demonstrating a deep understanding of the full user flow cycle;
Experience in global markets, especially Latin America, Africa, or Asia;
Demonstrated experience in implementing gamification strategies (e.g., quests, tournaments) to boost engagement and retention;
Proficiency with CRM tools such as Optimove, Smartico, SugarCRM, or similar platforms;
Strong skills in Excel and Tableau for data analysis (Python and R are a plus, but not mandatory).
It's a perfect match if you have those personal features:
Strategic mindset with the ability to align CRM strategy with the company’s goals;
Proven leadership in managing teams, developing employees, and solving complex challenges;
Data-driven approach, with the ability to analyze metrics and user behavior to drive informed decisions;
Innovative thinker, skilled at implementing new trends, gamification strategies, and creative solutions;
Excellent collaborator, able to work effectively with cross-functional teams;
Highly adaptable, thriving in dynamic, rapidly changing market environments.