Head of IT | Head Office

Head of IT | Head Office We are looking for a Head of IT who will own and develop our internal IT function. The main goal is to turn IT, Jira and InfoSec from separate service teams into one well-managed internal IT service: with clear ownership, transparent SLA, proper prioritization, business-value validation, security governance and continuous improvement. Remote Full-Time | IT Apply job description WHAT YOU’LL DO: IT Service Delivery / HelpDesk Own HelpDesk service quality and SLA. Identify recurring issues and solve root causes. Improve onboarding, offboarding, equipment, access and support processes. Develop automation and self-service. Jira Platform Own Jira as an internal process platform, not just a task tracker. Validate Jira requests through business value, owner, impact and cost of complexity. Help business and infrastructure teams design scalable processes in Jira. InfoSec Operations Ensure execution of the InfoSec roadmap. Own access management governance together with relevant teams. Oversee access reviews, offboarding controls, MDM and other security controls. Track vulnerability remediation and security action items. Management & Governance Build one operating model for HelpDesk, Jira and InfoSec. Define and manage priorities across teams. Build clear roadmaps and regular reporting. Manage team performance and development. Improve cost efficiency, license utilization and operational effectiveness. Partner with business units and infrastructure teams proactively.