Customer Support Supervisor We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Oversee daily operations, ensuring agent productivity and adherence to schedules; Work with agents to provide real-time support and constructive feedback on performance; Lead team meetings to share updates and reinforce training objectives; Address escalated customer issues and manage emergency ticket handling when required; Monitor customer interactions to maintain compliance with quality standards; Track performance metrics, such as response and resolution times, to ensure efficiency; Collaborate with other teams on projects aimed at improving support operations; Manage project timelines, deliverables, and outcomes to support organizational goals; Provide regular updates to senior management on support operations and project progress.
