Customer Support Representative

Customer Support Representative We are looking for a Customer Support Representative. In this role, you will support users from all over the world, resolve their requests, and grow within a dynamic team. If this sounds like you — we look forward to meeting you! We offer more than just a job — we create an environment for your personal and professional growth. Working schedule: Wednesday to Sunday from 5:00 PM to 2:00 AM. Training and development: No experience in support or the IT field? No problem! We provide full onboarding, continuous mentoring, and opportunities for career growth. Dynamic workday: No routine! Every day brings new challenges and tasks that make the job interesting and truly valuable. Friendly and supportive team: We are not just colleagues — we are a team of like-minded people and friends. Regular online and offline events, team-building activities, quizzes, and coffee breaks — all of this creates an atmosphere where it’s enjoyable to work. Remote Full-time | Customer Support Apply job description WHAT YOU’LL DO: Respond promptly and professionally to incoming customer inquiries via chat and email, ensuring a high level of service. Process customer complaints, provide effective solutions via email and chat, and follow up on requests until they are fully resolved. Handle payment-related issues: review refund requests, resolve payment problems, and verify users. Manage user subscriptions, providing up-to-date information about their status and changes. Execute and monitor tasks in the internal system to maintain organized and efficient workflows.