Customer Support Representative

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to:

Work with customer requests via chats and ticketing systems, ensuring timely and accurate responses;

 

Assist customers with issues they face, analyze problems, and provide effective solutions;

 

Identify customers’ needs, clarify information, and thoroughly research each case to deliver the best possible outcome;

 

Collaborate closely with colleagues and internal teams to improve customer service processes and overall customer experience;

 

Maintain high customer satisfaction by following service standards and contributing to continuous improvement initiatives.

Experience you'll need to bring:

Previous experience in Customer Support / Customer Service or a similar role;

 

Experience working with chat-based support systems and ticketing tools;

 

English proficiency at B2 level or higher (both written and spoken);

 

Experience handling customer requests via calls will be a strong advantage.

 

It's a perfect match if you have those personal features:

Strong communication skills and the ability to explain information clearly and politely;

Excellent problem-solving skills and a customer-oriented mindset;

 

Ability to work effectively in a team and collaborate with different stakeholders;

 

Stress resistance, attentiveness, and the ability to multitask;

 

Willingness to learn and continuously improve.