Customer Support Representative | Solvy

Remote

Full-time | Customer Support

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job description

In the role of Customer Support Representative, you will:

Respond to incoming customer chats and emails promptly and professionally. Address customer complaints, provide effective solutions via emails and chats, and manage case follow-ups. Handle payment-related issues, including validating the refunds, resolving payment issues, and verifying user accounts. Manage users' subscriptions and provide up-to-date information about their status. Manage tasks within the internal system to maintain organized and efficient workflows.

We are looking for a candidate who:

Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats and emails.

Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.

Is empathetic and personable, making clients feel valued and heard.

Is proactive and goal-oriented, always aiming to achieve more and lead by example.

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Our hiring flow:

Step 1: Pass an Online English Test.

Step 2: Initial Phone Call with our recruiter to get to know you better.

Step 3: Interview with your future team lead and recruiter.

Step 4: Training.

Step 5: Receive Your Offer.

Self-realisation and growth:

Build a product from scratch and influence key decisions.

Grow together with the business at a fast pace.

Work in an environment with space and freedom to act.

Become part of a strong team of A-players who are ready to share expertise and boost each other.

Use learning opportunities: internal and external lectures, a large corporate library, compensation for external courses, English lessons, and speaking clubs.

Comfortable working conditions:

Work remotely or visit the office in Kyiv, coworking spaces in Lviv or Warsaw.

Working hours: 15.00-23.00/16.00-00.00

Recharge and rest: 28 working days of paid vacation per year, up to 30 days of sick leave.

Care and support:

Take care of your health: we provide medical insurance, a Mental Health program, and compensation for sessions with a psychologist.

Join socially meaningful initiatives, including the Ukrainian Victory Support program.

Participate in quarterly team buildings — online or offline — to make teamwork easy and enjoyable.

Why Solvy? We offer:

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