Customer Support QA Specialist We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Monitor and evaluate Customer Support interactions (chat, email, calls) to ensure alignment with Growe’s quality standards and operational policies; Provide structured and constructive feedback to agents, fostering continuous improvement in service delivery; Create and maintain quality reports reflecting agent performance, key metrics, and improvement trends; Collaborate with the QA, Customer Support, and Training teams to define evaluation criteria and identify areas for development; Participate in calibration sessions and contribute to the creation of consistent QA processes across LATAM; Support documentation and updates of QA guidelines, SOPs, and best practices; Analyze results to propose data-driven action plans and enhance agent performance; Contribute to the implementation of a feedback-driven culture across the Customer Support team.
