Customer Support Intern

We are committed to providing trusted, unbiased reviews and resolving player disputes through our unique Casino Complaints Service. Our mission is to promote transparency and truth, ensuring our community has a safe, reliable space to share their experiences and drive integrity across the industry. IMPORTANT: in order to be considered for this opportunity, please submit your updated CV in English. The role

We are looking for a sharp, detail-oriented Customer Support Intern to join our team. Your primary focus will be maintaining the quality and integrity of our platform by moderating user-generated content. You will act as the first line of defense against spam, plagiarism, and inappropriate content, ensuring our community remains a helpful and safe space. When review volumes are low, you will also have the opportunity to learn the ropes of direct customer service by assisting with user support emails.

What you'll be doing

Content Moderation (Primary Focus) Review & Approval: Manually review incoming user reviews to ensure they meet our quality standards before publication.

 

Plagiarism & Duplication Checks: Investigate submissions to ensure content is original.

 

You will identify and reject: Plagiarized content copied from other websites, Duplicate content (e.g., the same review posted multiple times by one user), Reviews copied from other users on our platform.

 

Quality Control: Screen reviews for spam, profanity, hate speech, or content that violates our community standards

 

Guideline Enforcement: Apply our posting guidelines strictly but fairly to ensure all live content is relevant and helpful

 

Assist the support team during quieter moderation periods

 

Respond to basic user inquiries via email regarding account issues or moderation decisions

 

Categorize and tag user feedback to help us improve our services.

 

Who we're looking for

Excellent Written Communication: You have a strong grasp of grammar and spelling (fluency in English is required)

 

Attention to Detail: You can spot a copy-pasted review or a subtle policy violation quickly.

 

Good Judgment: You can differentiate between a critical review (which is allowed) and an abusive one (which is not).

 

Tech Savviness: You are comfortable learning new software tools and navigating admin dashboards.

 

Self-Motivated: You can work efficiently and stay focused on targets without constant supervision.

 

Education: Students or recent University graduates with no previous work experience

 

Role is shift based (08-16h or 15h to 23h) Monday to Friday

 

Internship duration: 3 months

 

What we're offering

At Gentoo Media, we’re redefining affiliate marketing in iGaming - and we know that great work starts with great people. That’s why we’re committed to fostering a supportive and inclusive environment.

 

Here’s what you can look forward to as part of the team in Serbia:

 

Remote work model

 

Free access to Udemy learning platform

 

Monthly €35 home office allowance

 

Daily office lunches if you visit our Belgrade office with varied menus to suit all dietary preferences

 

A vibrant culture with regular events, social gatherings, and team celebrations

 

 

Get more out of Gentoo Media: https://www.gentoomedia.com/

 

At Gentoo Media, we are committed to fostering an inclusive, diverse, and supportive workplace where everyone feels valued, respected, and empowered. We truly believe that diversity makes us stronger and more innovative, driving us forward as we make our mark on the world. We welcome applications from all qualified candidates, regardless of age, gender, disability, sexual orientation, ethnicity, religion, cultural background, or any other characteristic protected under EU and local laws. Our recruitment process is fair, unbiased, and based solely on skills and business needs, ensuring equal opportunities for all. If you require any reasonable accommodations during the application or interview process, just let us know! We’ll be happy to support you. Join our team and be part of something unique while being your true self 🐧