Customer Support Agent - Traffic Label - Be part of our new platform launch. Traffic Label is building a dedicated Customer Support team in Malta, and we’re looking for energetic, service-minded people to join us on this exciting journey.
About the role
As a Customer Support Agent, you’ll be the first point of contact for our players and customers. You’ll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.
What you’ll do
Respond to customer queries via phone, email, and live chat
Handle large call volumes efficiently while maintaining quality communication
Troubleshoot account or platform issues and guide users through solutions
Escalate complex cases to relevant departments when needed
Ensure a consistently high level of service and professionalism
What we’re looking for
Previous customer support or contact centre experience preferred
Excellent spoken and written English; additional languages are an advantage
Strong communication, patience, and problem-solving skills
Ability to work flexibly in a shift environment (including nights and weekends)
A positive attitude and desire to be part of a growing, fast-paced team
Why join us
Competitive salary package with night shift allowance
Career development in a growing international company
Supportive, dynamic team environment located in our new Malta office
Opportunity to play a key role in an exciting platform launch
Ready to join our new Malta team? Apply now and help us shape the next chapter of Traffic Label.
Department
Operator
Locations
Malta