Billing Operations Manager

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match.

 

Our client, Jugabet is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

Monitor and control payment processing performance within the assigned market/region of responsibility;

 

Track payment conversion rates and conduct technical analysis to identify and resolve payment-related issues;

 

Ensure payment methods are functioning correctly, including checking configuration settings (routing, cascading, caching) and understanding escalation paths to payment providers and/or internal technical teams in case of issues;

 

Handle and process requests from Customer Support, Marketing, and other internal teams related to transactions and payment processing;

 

Work with numerical data and manage financial and transactional information with high accuracy and attention to detail;

 

Be responsible for payment balances, including balance monitoring, distribution, reconciliation, and control across payment providers and internal accounts.

Experience you’ll need to bring:

Upper-intermediate level of English;

 

1+ year of experience in a Billing / Payment Specialist role, preferably with online payments;

 

Experience using Excel and other MS Office tools;

 

Experience in written communication with international clients, partners, or payment providers;

 

In-depth understanding of payment and transaction systems, tools, and services;

 

Strong knowledge of payment flows, payment methods, provider back-office systems, and existing monitoring, analytics, and reporting tools;

 

​​General understanding of payment provider integration processes and related technical aspects (APIs, callbacks/webhooks, transaction statuses, error handling), sufficient to identify issues and communicate effectively with technical teams.

 

It's a perfect match if you have those personal features:

Strong analytical thinking;

 

High attention to detail;

 

Strong sense of responsibility.