AI Specialist

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience. Perfect for those who aim to:

Identify and implement AI solutions to optimise customer support, CRM, and iGaming product user journeys;

 

Configure and manage AI tools (chatbots, automation flows) in platforms like Intercom;

 

Improve UX through AI-driven automations;

 

Design and optimise automation scenarios for player lifecycle, retention, and engagement;

 

Build and optimise Slack automations (alerts, workflows, internal bots) to improve team efficiency and communication;

 

Monitor AI and support performance (CSAT, automation rates), analyse results, and continuously improve workflows;

 

Use chat and product analytics to identify friction points and suggest UX/product improvements;

 

Support teams in adopting AI tools and best practices.

Experience you’ll need to bring:

2+ years in customer operations, CRM, or digital products (iGaming is a strong plus);

 

Experience with Intercom or similar platforms;

 

Hands-on experience with chatbots, automation tools, or AI assistants;

 

Understanding of customer journey, UX, and retention mechanics in digital products;

 

Analytical skills and experience with performance metrics;

 

Experience working cross-functionally with Product, Support, or CRM teams;

 

At least Intermediate level of English.

 

It's a perfect match if you have those personal features:

Product thinking with a focus on user experience and business impact;

 

Proactive, structured, and results-driven mindset;

 

Attention to detail and customer-centric approach;

 

Curiosity and willingness to experiment.