Affiliate Communication Quality Manager

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth. Perfect for those who aim to:

Monitor the quality of affiliate managers’ communication with partners across all channels (Telegram, Skype, email);

 

Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;

 

Track response times and ensure communication SLAs are met;

 

Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, conflict situations);

 

Escalate critical issues and follow up until they are resolved;

 

Provide structured feedback to managers based on QA reviews;

 

Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);

 

Maintain a record of recurring mistakes and systemic issues within the team;

 

Prepare regular reports on communication quality and team discipline;

 

Initiate and support process improvements that impact partner communication quality.

Experience you’ll need to bring:

Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;

 

Ability to write clearly, concisely, and professionally;

 

Strong analytical mindset and high attention to detail;

 

Fast learner, ready to dive into the specifics of affiliate and iGaming domains;

 

Ability to work effectively in a fast-paced, multi-tasking environment.

 

It's a perfect match if you have those personal features:

Strong sense of responsibility and ownership over quality;

 

Ability to provide tactful and constructive feedback;

 

System-oriented mindset and focus on process clarity;

 

Capability to remain neutral and objective in evaluations;

 

Stress resilience and confidence in handling sensitive or conflict cases;

 

Proactive attitude and willingness to suggest improvements, not only report issues.