Account Manager

We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to:

Manage and maintain relationships with VIP / high-value clients;

 

Act as the main point of contact for assigned accounts;

 

Provide personalized service and proactive communication;

 

Monitor client activity and performance metrics;

 

Identify opportunities for upselling and cross-selling;

 

Develop strategies to increase client retention and lifetime value;

 

Handle escalations and complex client issues efficiently;

 

Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);

 

Track KPIs related to retention, reactivation, and revenue growth;

 

Stay updated on products, promotions, and market trends;

 

Comply with company policies and security standards.

Experience you’ll need to bring:

Fluency in Spanish (mandatory);

 

Good command of English (written and spoken);

 

Previous experience as an Account Manager, VIP Manager, or similar role;

 

Experience in iGaming / fintech / online services (preferred);

 

Analytical mindset with ability to interpret client data;

 

Results-driven with strong focus on revenue and retention.

 

It's a perfect match if you have those personal features:

Strong sales, negotiation, and communication skills;

 

High level of responsibility;

 

Experience or strong ability in cross-selling and identifying revenue opportunities;

 

Proactive mindset, with the ability to anticipate client needs and take initiative;

 

Creative and out-of-the-box thinking to solve problems and enhance user engagement.