Account Manager (LatAm) – Junior Overview: SOFTSWISS is hiring a Junior Account Manager to join our Affilka Team. We are seeking a client-oriented and proactive Account Manager to own the full cycle of customer support, ensuring strong partnerships, high product adoption, and long-term satisfaction of our clients.
About Product:
SOFTSWISS Affilka
The team behind Affilka by SOFTSWISS is focused on building the best affiliate software for iGaming operators, digital marketers, and affiliate partners. It was designed specifically to help our clients manage affiliates, track advertising campaigns, optimise marketing budgets, and more. The highly motivated and experienced Affilka team is happy to welcome motivated specialists to work on a one-of-a-kind software product together.
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Purpose of the role:
You will be responsible for building strong, long-term relationships with clients, ensuring their business needs are understood and addressed, while supporting them in maximizing the value of our product through consulting, training, and continuous guidance. You will act as a trusted partner, helping clients solve technical challenges, adopt best practices, and shape the product roadmap through their feedback.
Key responsibilities:
Full customer support:
– Building strong long-term relationships with clients and key people on the clients’ side
– Understanding the specifics of the client’s business, analysis of the client’s requirements
– Assistance in solving technical problems
– Daily consultations on using the product
-Conducting product trainings and demonstrations for clients and their teams
– Interacting with the development team, collection and analysis of clients’ feedback, direct participation in product backlog shaping
– Creating manuals and documentation on the use of the product for customers
Required Experience:
– Written and spoken English and Spanish B2/C1
– Portuguese and Russian will be an asset
– Strong communication, problem-solving and analytical skills
– Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year
– Ability to work in a fast-paced manner and manage stress
– Self-organization and ability to prioritize tasks
– Ability to work both independently and in a team
– Negotiation experience would be a plus
– Experience in the IT field would be a plus
What we offer:
- Comprehensive Mental Health Programme
- Private insurance (depending on contract type)
- Paid gym memberships
- Free English lessons (online)
- +1 day off per calendar year
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events