Casino Guru returned over $5.3 million to players in Q1 2026

Launched in August 2019, the centre was established as an independent platform where players could resolve issues with online casinos. During the quarter, it published 3,986 complaints and successfully resolved 1,321 cases, with March recording the second-highest number of complaints to date.

Speaking to iGBA, Petronela Kontos, head of the complaint resolution centre, said this “clearly demonstrates Casino Guru’s position as a leading authority in player protection and dispute resolution”. Among all complaints, 657 originated from Germany, followed by 270 from the UK, 240 from Canada, 207 from Italy and 194 from Australia.

Delayed payments remained the most common issue reported by players. In March, however, self-exclusion-related complaints rose to the second most frequent category for the first time in the centre’s history. This highlights growing awareness of responsible gambling tools and increased expectations regarding their enforcement. KYC-related issues and blocked accounts also remained among the most frequent complaint types, often linked to withdrawal delays.

“As complaint volumes continue to grow and player concerns evolve – particularly with the rise of self-exclusion-related issues – Casino Guru remains at the forefront of advocating for fair play, transparency and responsible practices across the industry,” Kontos added.

“The increasing number of players turning to our platform reinforces the trust we’ve built globally, and our commitment to setting higher standards for online gambling continues to drive everything we do."