Strong start: How to be ready for your new iGaming role

Starting a new role is always exciting – and often a little daunting. When that role is in the ever-changing global world of iGaming, the need to hit the ground running becomes even more important. Whether you’re moving into your first role in the industry or stepping into a new company, preparation is key. From an HR and recruitment perspective, there are several ways you can set yourself up for success, both practically and mentally.

Do your homework on the industry

iGaming is a broad space so before you start, take time to understand where your company (or the one you’re hoping to join) fits within the ecosystem.

• Research market trends: Stay up to date with regulatory changes, emerging markets, and key M&A activity. This context will help you understand your company’s priorities.
• Know the competition: Familiarise yourself with who the competitors are and what differentiates your employer’s offering.
• Learn the language: Every sector has jargon, and iGaming is no exception. This will make conversations with colleagues flow more naturally.

Understand compliance and regulation

One of the defining features of the iGaming industry is the regulatory landscape. What is acceptable in one market may not be in another. As an employee, especially in roles connected to operations, marketing, or customer service, you’ll need a grasp of compliance.

• Ask early: Don’t wait until you’re months in – request training or documentation on compliance in your onboarding.
• Understand your responsibilities: Even if you’re not in a compliance role, your actions can have regulatory implications. Knowing the “dos and don’ts” is essential.
• Stay curious: Laws change quickly in this industry. Make it a habit to stay updated. Read online blogs, listen to podcasts and take the time to research.

Clarify expectations from day one

From an HR perspective, one of the biggest causes of frustration for new starters is unclear expectations. To avoid this:

• Have open conversations: In your first week, ask your manager to outline what success looks like in your role in the first 30, 60 and 90 days.
• Agree on priorities: Understand which projects or metrics matter most so you don’t get overwhelmed by trying to do everything at once.
• Check in regularly: Don’t wait for a probation review – if this isn’t part of your initial onboarding plan, schedule informal catch-ups with your manager to ensure you’re on the right track.

Embrace the multicultural environment

iGaming companies are some of the most international workplaces you’ll find. Teams are often spread across Malta, Cyprus, the UK, Eastern Europe, Asia, and Latin America.

• Cultural awareness matters: Be mindful of different communication styles and working patterns.
• Build relationships across borders: Proactively connect with colleagues in other locations – this not only expands your network but also helps you understand the business more holistically.
• Adaptability is key: Flexibility with time zones, collaboration tools, and communication approaches will really help.

Invest in your technical toolkit

Even if your role isn’t directly technical, iGaming is built on digital platforms, data, and systems. A little tech confidence goes a long way.

• Learn the systems: Whether it’s a back-office platform, CRM, or project management tool, take time to understand the software your team relies on.
• Get comfortable with data: the iGaming industry is driven by numbers – player engagement, retention, conversion. Basic data literacy will help you interpret reports and add value.
• Stay curious about innovation: AI, blockchain, and gamification are shaping the industry – keeping an eye on these trends shows forward thinking.

Cultivate the right mindset

From a recruitment standpoint, employers in iGaming often prioritise mindset over direct industry. This is because the sector evolves so quickly that adaptability, resilience, and problem-solving often matter more than having all the answers on day one.

• Growth mindset: Be open to feedback, learn quickly and don’t be afraid to admit what you don’t know.
• Resilience: The pace can be intense, and priorities may shift rapidly. Staying calm and solutions-focused is essential.
• Proactivity: Don’t wait to be told what to do – show initiative in learning, suggest improvements, and collaborate

Build your personal brand internally

Your first few months are an opportunity to establish how colleagues perceive you.

• Reliability counts: Deliver on what you promise – even small commitments build trust.
• Visibility matters: In hybrid or remote teams, make sure your contributions are seen – update stakeholders, share successes, and communicate openly.
• Be collaborative: Relationships will accelerate your learning and help create new opportunities

Take care of yourself

Finally, remember that iGaming is a 24/7 industry, with global operations and constant activity. It’s easy to overextend your enthusiasm to prove yourself.

• Set boundaries early: Establish a healthy work-life balance wherever possible 
• Look after your wellbeing: Exercise, rest, and time away from screens are not luxuries – they’re necessary for long-term performance.
• Seek support: HR teams are there to help with everything from career development to wellbeing resources – use them.

Stepping into a new role in iGaming is both exciting and challenging. The industry rewards those who prepare, stay adaptable and show curiosity. By combining practical preparation – from learning industry basics to clarifying expectations – with the right mindset, you can ensure your transition is smooth and set yourself up for long-term success.

Your first months are not about proving you know everything, but about showing you’re willing to learn, contribute, and grow with the business. Do that well, and you’ll find yourself not only thriving in your new role but also carving out a rewarding career in one of the most dynamic industries in the world.