Service assists nearly 6,000 players in their efforts to recover unpaid, delayed or unfairly confiscated funds.
Service assists nearly 6,000 players in their efforts to recover unpaid, delayed or unfairly confiscated funds.
The AskGamblers Casino Complaint Service (AGCCS) returned an incredible $7m (£5.6m) to players via its player complaint resolution service in 2022.
The AGCCS annual report reveals that AskGamblers received and reviewed a total of 8,494 complaints in 2022, submitted by 5,918 players against 926 casino sites. The number of complaints ultimately accepted was 2,862, while 2,101 complaints were resolved.
Additionally, the AGCCS celebrated several milestones in 2022. Not only did AskGamblers break the record for the total sum of all complaints submitted across its non-English versions of the website (970 in total), but it also saw a 70% increase in all sports betting complaints compared to 2021.
The year was best summed up by Vladimir Karov, head of customer success: “2022 was a year of huge success to us, especially as we received an unprecedented amount of complaints across all our verticals, including casino, sports, affiliate and white label.
“As always, our dedicated team made sure to respond quickly and do everything in their power to resolve the issues at hand as best and fast as possible. We will continue to work just as hard and there is no doubt the results next year will once again reflect our diligence and commitment.”
Since its inception in 2009, the AskGamblers Casino Complaint Service has helped players recover a grand total of over $53m of unpaid, delayed or unfairly confiscated money.