As Helpdesk Specialist (L1)
job description
WHAT YOU’LL DO
Supporting users in resolving L1 technical issues related to operating systems (Windows/macOS/Linux Desktop).
Handling support requests via Jira and Slack.
Setting up, tracking, inventorying, and distributing hardware (laptops, peripherals).
Analyzing and resolving incidents.
Performing data backups and working with LDAP / Simple AD.
Administering user accounts (Google Workspace, Slack, VPN, Amazon, Cloudflare).
Maintaining the video surveillance system (cameras, archiving, access management).
Working with FreePBX (Asterisk): configuring, monitoring, and supporting telephony.
Monitoring and configuring email infrastructure: DNS, MX, SPF, DKIM, DMARC.
Manage Mikrotik devices (routing, VLAN, VPN, Wi-Fi access points).
Maintain technical documentation.
WHAT WE EXPECT FROM YOU
At least 1 year of experience in a similar role.
Strong technical knowledge of Windows 10/11 and macOS; basic knowledge of Linux Desktop.
Knowledge of Google Workspace, Slack, and Jira.
Experience with data backups and working with LDAP / Simple AD.
Strong understanding of how PCs, networks, and email clients work.
Basic understanding of DNS, MX, SPF, DKIM, and DMARC principles.
Hands-on experience with FreePBX / Asterisk.
Experience in working with Mikrotik: routing, VLAN, Wi-Fi, and VPN configuration.
Knowledge of basic network protocols: DHCP, DNS, NAT, ICMP, TCP/IP.
Ability to diagnose and troubleshoot network issues (ping, tracert, ipconfig, etc.).
Basic understanding of video surveillance systems.
Do you want to know some details about this position?
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more details
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How it works
Initial Pre-screen with the recruiter.
Interview.
Reference check.
Job offer!
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