Customer Support Representative
Posted:
- Location
- Remote
- Job type
- Permanent
As Customer Support Representative
job description
WHAT YOU’LL DO
Respond to incoming customer chats, emails, and phone calls promptly and professionally.
Address customer complaints, provide effective solutions via chat and phone, and manage case follow-ups.
Handle payment-related issues, including processing refunds, resolving payment issues, and verifying user accounts.
Collaborate with writers to ensure seamless communication and issue resolution.
Manage tasks within the CRM system to maintain organized and efficient workflows.
WHAT WE EXPECT FROM YOU
Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats, calls, and emails.
A natural problem solver, ready to listen, understand, and resolve client issues positively.
Is empathetic and personable, making clients feel valued and heard.
Is proactive and goal-oriented, always aiming to achieve more and lead by example.
Do you want to know some details about this position?
Anastasiia will help!
more details
work
How it works:
Pass an Online English Test to assess your language skills and Submit your CV
Initial Phone Call with our recruiter to get to know you better.
Interview with your future team lead and recruiter (we look forward to meeting you in English!)
Training
Receive Your Offer and join Boosta!
Flexible Hours: Whether you're an early bird or a night owl, we have shifts to fit your lifestyle. Choose between Morning (7:00 - 15:00), Day (15:00 - 23:00), Mid (18:00 - 2:00), and Night (23:00 - 7:00) shifts that let you design your workday around your preferences.
Training and Development: New to support or the IT industry? No problem! We provide thorough onboarding, continuous mentorship, and growth opportunities.
A Dynamic Workday: Say goodbye to monotony—each day brings fresh challenges and tasks, keeping your work engaging and rewarding.
A Friendly and Supportive Team: We're not just colleagues but friends, too! Our team is social and supportive, with regular online and offline events like team-building activities, quizzes, and fun coffee breaks.
WHAT WE OFFER:
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For CV / career questions
cv@boosta.co
For all other questions
pr@boosta.co