Salesforce Adoption Manager
Posted:
- Location
- Belgrade
- Job type
- Permanent
As Salesforce Adoption Manager
Job description
We are in search of an innovative and driven Salesforce Adoption Manager to lead our efforts in enhancing user experience and maximizing the impact of Salesforce across our organization. In this influential role, you will design and deliver targeted training programs, creating robust enablement journeys that cater to various departments and skill levels. You will also maintain an extensive library of educational resources to ensure our team is continuously informed and empowered.
Job responsibilities
Enablement & Learning Strategy
Design and deliver engaging training programmes tailored to different departments, roles, and experience levels
Develop enablement journeys for onboarding new users and upskilling existing ones
Maintain a library of educational resources, including guides, videos, walkthroughs, and FAQs
Promote best practices and new features through regular communication and enablement sessions
Stakeholder Engagement
Partner closely with team leads across the organisation to identify training needs and gaps
Create feedback loops to continuously refine and improve adoption efforts
Act as the voice of the user within the Salesforce team, advocating for clarity, simplicity, and user-centric design
User Adoption & Change Management
Lead change management efforts when rolling out new features or processes within Salesforce
Use analytics and feedback to monitor adoption rates and engagement with key Salesforce features
Collaborate with the Product Owner and Business Analyst to plan and execute adoption campaigns for new releases
Internal Comms & Evangelism
Help position Salesforce as an essential business tool through clear, engaging internal communication
Facilitate drop-in sessions, office hours, and roadshows to connect with users and answer questions live
Create simple, beautiful content that demystifies Salesforce for all types of users
Job requirements
3+ years experience in a Project Manager, Programme Coordinator or Operations role
Strong knowledge of Agile methodologies (Scrum or Kanban)
Experience with Linear, Jira, Asana, or similar project management tools
Excellent coordination, communication, and organisational skills
Proven ability to manage complex projects with multiple stakeholders and workstreams
Familiarity with Salesforce or other CRM platforms is a strong plus
Project Management certifications (e.g. PMP, PRINCE2, or AgilePM) are a plus
You are energised by bringing structure to chaos and seeing things move forward
You’re not afraid to ask questions, chase down answers, and drive accountability
You are detail-oriented, proactive, and thrive on keeping people aligned and informed
You enjoy collaborating with both technical and non-technical teams
Benefits
Private health insurance
Sick leave 100% paid
Canteen with free meals and drinks
Flexible working hours
Additional vacation days after two years in the company
We also provide up-to date equipment, entertainment facilities in a modern office right in the city center and more.
Note: Flexible working hours and occasional work from home options in Better Collective help us achieve proper work-life balance. We strongly believe in the magic of teamwork, though, so we come to the office at least three times a week to keep the team spirits high.
Application Deadline
We look forward to hearing from you and accept applications until 8th of June.
Please submit your CV and cover letter in PDF; only applications submitted in English will be considered.
Expected start date: as soon as possible.