AskGamblers Casino Complaint Service returns $60m to players

By iGBA Editorial Team

AskGamblers has reached another important milestone with its Casino Complaints Service helping affected parties recover $60m of withheld funds.

The AskGamblers Casino Complaint Service (AGCCS) was launched in 2009 and last year marked a special milestone of $50m of unpaid, delayed or unfairly retained money being returned to players. Now, just 12 months later, that figure has hit $60m.

Commenting on the record-breaking amount and the work AGCCS has done over the past year, Dijana Radunovic, general manager at AskGamblers, said: “As always, our support team has worked tirelessly to process and review all the complaints we receive, so to see the success being reflected in such a staggering sum is rewarding all on its own.

“We are thankful that the AskGamblers players have put so much trust in us and, in turn, we will continue to be there for them. Remember: our doors are always open!”

In total, the team has received over 78,000 complaints so far, processed more than 25,800 complaints, and successfully resolved over 20,000 of these.

Any players experiencing issues with an online casino are invited to read the official submission guidelines before filing a complaint through the AskGamblers Casino Complaint Service.

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